Customer Support & AOG

Passionate about the Dornier 228.
Welcome to your Customer Support.
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The operating challenges you face on a daily basis are what defines us as a whole and brings us together as a community. We look to you to identify these challenges, so we are able learn about your critical factors for success and understand what will improve every aspect of your operations going forward.

Direct dialog with you is essential to this process, ensuring we concentrate our efforts on your priorities. Our Dornier 228 Customer Support team is your partner for that dialog, and is dedicated to ensuring you experience top performance throughout all your missions and operations.

We believe a versatile and reliable aircraft requires a customer support function that is equally dedicated and focused on the very same performance capabilities. Our combined status as Original Equipment Manufacturer (OEM) and Type Certificate (TC) holder of the of the Dornier 228 and our classification as an European Aviation Safety Agency (EASA) approved Part 21 J and G Design and Production Organization (DOA and POA) allow us to offer direct and comprehensive services for the Dornier 228 fleet operating worldwide. It also strengthens the responsiveness in our engineering support, including modifications and avionics upgrades, as well as 24/7 AOG service.

The Dornier 228 Customer Support team is your primary resource for all your performance related needs. Our priority is to ensure agile and competitive services in a global presence, documented OEM solutions and improvements, established maintenance, repair and overhaul (MRO) centers, inventoried spare parts as well as intelligent parts sourcing and parts distribution, and 24/7 AOG. You’ll experience our efforts in improving accessibility, responsiveness, and reliability, all supported by full transparency - from our entire Customer Support team across all our locations.

Look to our Dornier 228 Customer Support team for 

  • Product improvements and technical support, including on-site support services
  • Modifications for customer-specific mission equipment, engine subsystem and avionics upgrades
  • Technical support that goes beyond basic documentation, for example, Service Problem Report (SPR) and Repair Approval Sheet (RAS) for complex repairs
  • Spares and parts supply for your parts sourcing and planning, including pricing transparency on spares and exchange parts
  • MRO support services for all your fleet management and heavy maintenance needs, including dedicated regional sales and customer support managers
  • Line & Base maintenance including engine inspections
  • Aircraft painting of complete exteriors or partial painting and touch-ups in our in-house paint shop
  • Cabin interiors refurbishments, restylings and retrofits
  • Service and Pay-by-the-Hour Program contracts
  • Fleet management aligned with CAMO
  • Special requests on pricing strategies and product improvement
  • Training for pilots and maintenance staff

AOG and 24-hour support

Technical support  
Tel.: +49 8153 30 2280
Fax: +49 8153 30 3030
E-mail: custsupport.dornier228@ruag.com
 
Material support  
Tel.: +49 8153 30 2281
Fax: +49 8153 30 4633
E-mail: matsupport.dornier228@ruag.com
 

 

Dornier 228 Community - OEM replacement parts for sale

Your Dornier 228 is your reliable and versatile partner for all your mission needs.
We also know that spare parts for older instrument systems are becoming increasingly difficult to find. That’s why RUAG is making our stock of OEM replacement parts* available to the Dornier 228 Community at special prices.
Order now, to make sure you have what you need to continue flying successful missions.
Contact our Material Support team for a quote: matsupport.dornier228@ruag.com

*Orders are subject to availability. Delivery is defined as “as is, where is”.

 

Life cycle support

As manufacturer of the Dornier 228 RUAG also offers comprehensive support services, ensuring that the aircraft can be operated safely, economically, and in accordance with the customer’s requirements at any time.

RUAG‘s international customer support services comprise technical support, supply of spare parts, documentation, field service and training. In addition, RUAG offers operators of special versions and small fleets of the Dornier 228 its Total Aircraft Care service, which provides full technical support and guaranteed availability for a fixed price per flight hour.