Technical support options for regulatory compliance

Maintain timely operations by sourcing compliance and upgrade solutions for your Dornier 228 classic aircraft direct from your OEM. Let our supply chain network and engineering services work for you....

Stay flexible, be profitable

Need to adjust your avionics to continue to operate within national and international guidelines? Sometimes finding the right parts that support your particular Dornier 228 classic configuration can prove tricky, especially when they require modifications to fulfill their functionality.

Turn to us, your Dornier 228 OEM. Tell us what you need and when you need it, and our suppliers will become your suppliers, our engineers, yours. Our network of personal connections, developed over years, knows the questions to ask, the resources to pool and the configurations to target. What’s more, you can let us take care of the rest. Together, we’ll have what you need, all ready to fit your aircraft type and configuration.   

Customers just like you are taking advantage of what we can offer. Here are three of their stories:

Added functionality to ADS-B Out 2020 upgrade

The Italian Army operates three Dornier 228 classic aircraft for paratrooper training, passenger and material transport, and pilot training. They rely on us for full fleet support. In fact, RUAG has been supporting the Italian Army’s Dornier 228s within the framework of a comprehensive maintenance contract, since 2003. Our support agreement, including everything from line maintenance to annual inspections, and from supply chain to modifications, allows the Italian Army to optimize downtimes by planning additional requirements well in advance.

Preparations for the European Aviation Safety Agency (EASA) ADS-B avionics mandates in 2020 is an important topic for the Italian Army. Their priority is continuous aircraft availability in order to maintain their mission and operational schedules at all times. Avoiding potential limitations resulting from the new regulations was critical to these goals. With this in mind, they entrusted our engineering specialists with the complete ADS-B system integration for all three of their Dornier 228 aircraft.

They optimized and planned the ADS-B modification to coincide with the three yearly inspections in Oberpfaffenhofen, combining it with the 8.33 kHz spacing retrofit of the VHF radios, as well. Our dedicated engineering and MRO teams managed the various aspects of their projects together, designing and implementing both modifications, as well as performing the inspection tasks. The three aircraft were delivered on time, in September 2017, December 2017 and March 2018, respectively, complete with ADS-B system and retrofitted VHF radios.

The maintenance agreement with the Italian Army features a team of our Dornier 228 technicians, permanently located at the customer’s home base in Viterbo, 70 km north of Rome. Yearly inspections are carried out at the Dornier 228 MRO home, in Oberpfaffenhofen. The RUAG team also provides full spare parts supply and logistics, engineering support, and documentation service.

Regulations vs. operational goals

One operator found they needed to increase the altitude capabilities of their Dornier 228 classics in order to comply with recent rulings by national regulatory authorities. Compliance with these regulations was absolutely necessary for maintaining their business model which is based on regular, Europe-wide passenger and cargo operations. Changing to a maximum authorized altitude (MAAS) airspeed indicator would allow them to fly higher to compensate for the boost in altitude requirements.

The customer turned to RUAG to completely resolve the issue on their behalf. Because they fly with classic cockpit configurations they needed to source an older model indicator that matched their cockpit configuration, 4 times over. RUAG had all 4 parts on-stock, but, at the same time, the airspeed indicators would need to be modified to interface within the approved airspeed parameters. The technical support team at RUAG fulfilled the operator’s requirements, complete with installation, and they were able to resume profitable operations within the week.

Strong materials management network

Shortly thereafter, another operator contacted our technical support team, also looking to purchase 4 MAAS airspeed indicators for their Dornier 228 classic aircraft. And, they were up against an even tighter deadline to meet new regulations set by their own national aviation authorities.

Yet, they faced an additional challenge. The instrument parts, while seemingly available on the open market, were proving difficult for the operator to access directly, especially since the instruments required significant modifications for their cockpit configuration.

Our technical support team could help. Even though the support for the other operator had depleted our stock of these airspeed indicators, our team immediately activated their supply chain network and the customer received their new indicators within one week. Adding to this success, our avionics engineering team needed to make very short work of issuing the exact Engineering Order, as the customer had decided to perform the necessary engineering modifications and parts installation themselves.

All-in-all, these efficient and prompt efforts by our avionics, technical and materials management teams ensured the customer was a another critical step closer to resuming profitable operations.