The 2017 Dornier 228 Operator Conference was designed to establish a productive dialogue amongst Dornier 228 operators, as well as between these partners and OEM, RUAG Aviation. Participating operators had the opportunity to confer on experiences and operational issues, to examine the different topics more deeply in workshops, and to collaboratively prioritise their proposals for intensified OEM focus.
The discussion platforms yielded decisive suggestions, to further optimise customer support, specifically RUAG Aviation’s approach to technical, spare parts & logistics, and operations support. Going forward, these community-designated priorities and recommendations will serve to mark RUAG Aviation’s progress in optimising how they respond to, and provide support to, the Dornier 228 programme and its community.
Networking amongst the operators was strengthened during the conference. All partners showed an avid interest in forging reliable, interpersonal relationships within the Dornier 228 community, with RUAG Aviation’s focused customer support organisation taking the lead. In fact, the general mood of the conference was one of appreciation for the customer support push by RUAG. “We are encouraged by the active interest from our OEM. We want them to deepen their understanding of our needs so they are able to assist us more effectively in our operations,” one Dornier 228 operator explains.
RUAG Aviation is ramping-up their efforts to renew their commitment to the Dornier 228 operators’ community. “Dornier 228 operators are passionate about their aircraft and their various missions, just like us. Our customers are important to us and we are committed to working together with them to create the best possible success on all sides,” emphasises Volker Wallrodt, Senior Vice President Business Jets, Do228 & Components. He continues, “This conference was a first step to improve our understanding of the operator’s world in a very real way - to have closer access to the issues they face on a daily, sometimes, minute-to-minute basis. As we begin to fully understand what challenges can arise, and how quickly these need to be resolved, then we can become an intrinsic part of their solution. This invaluable insight, together with our thorough Dornier 228 expertise, provides us with momentum so we work hard to support them better.”
“We all agree that everyone here loves the Dornier 228,” confirms Michael Franz, Director Customer Support Dornier 228, RUAG Aviation. “Dornier 228 operators are part of a community that shares a common passion for their missions and operations, but most of all for the aircraft they rely on to carry out their commitments. Whether they operate deep in remote areas, on the seas, or in mountainous altitudes, their success depends on their skills and the aircraft’s versatile capabilities.” Repeatedly during the conference, operators cited the aircraft’s outstanding STOL (short take-off and landing) performance, the exceptional speed and range achieved, the square-cut fuselage, and the expanded payload capabilities, especially at take-off.
RUAG Aviation is a leading supplier, support provider and integrator of systems and components for civil and military aviation worldwide.
Servicing aircraft and helicopters throughout their entire life cycle, the company’s core competencies include maintenance, repair and overhaul services, upgrades, and the development, manufacturing and integration of subsystems.
RUAG is an authorised service centre for OEMs of renown, such as Airbus Helicopters, Bell, Bombardier, Cirrus, Diamond, Dassault Aviation, Embraer, Leonardo, Piaggio, Sikorsky, Textron Aviation, and Piper, as well as a service centre for 328 Support Services, Viking and MD Helicopters. RUAG Aviation is also a partner to the Swiss Armed Forces and other international air forces.
The company is also the manufacturer (OEM) of the Dornier 228, a versatile aircraft for special missions, as well as passenger and cargo operations.
RUAG Aviation is an approved Part 21/J EASA Design Organisation, Part 21/G EASA Production Organisation, and Part 145 EASA Maintenance Organisation.